The Iconic Seller Portal

THE ICONIC delivers a stylish and current collection of men and women’s apparel, sourced from the most coveted Australian and international brands. Thanks to you!

When to expect returns

Hi,

When items are marked as returned in Seller Center, I want them to actually be on their way back to me. Sometimes, it takes ages for the returns to arrive even though they are showing up as returned in Seller Center, which makes it hard for me to plan.

  • Guest
  • May 23 2018
  • Planned
  • Attach files
  • Corey commented
    June 06, 2018 05:29

    I have this same issues. If return process could be sped up that would be perfect!

  • Ashleigh Hyde commented
    July 11, 2018 23:56

    Hi There,

    Recently we implemented returns notification to Sellers when your return has been picked and packed, ready to be dispatched to you from our Fulfillment Center. This should alleviate some of the confusion as to what returns are expected to be received. We are working on continuous improvements on this process, please keep a look out on our Seller Center Notifications section on the Homepage Dashboard for future updates.

    Thanks!

    The ICONIC Marketplace Team

  • Corey commented
    July 12, 2018 09:22

    Exactly! I get a notification of a return and don't see the item for a month!